The idea of ISO 9001:2015 as a standard, is to reflect the changes in the business environment – information, market, logistics, outsourcing, social, others. To present the standard as a business management system. This strategic position is based on risk analysis. The standard focuses on external and internal factors that could affect the achievement of the organization’s goals. One consequence of this and a key basis for risk analysis is the concept of “stakeholders”.
ISO 9001:2015 is applicable to any organization, regardless of its size, type and the activity it performs. It is equally applicable to manufacturing companies as well as service companies and non-profit organizations.
The standard contains requirements and / or recommendations for proper and efficient operation. These requirements or recommendations are based on a study of the know-how of the world’s most successful companies.